Refund policy

Black Forest Decor
Website: blackforestdecorus.com
Address: 3056 Village View Drive, Glover, VT 05839
Customer Support: service@blackforestdecorus.com
Accepted Payments: Visa, MasterCard

At Black Forest Decor, we believe your home should feel inspiring, warm, and effortless to style. If something isn’t quite right with your order, we’re here to make the return process simple, transparent, and supportive.

🕒 Return Eligibility (30-Day Guarantee)

We offer a 30-day return window starting from the date you receive your order.

To be eligible for a return:

  • Items must be returned within 30 days of delivery
  • Products should be unused, undamaged, and in original packaging
  • Proof of purchase is required

We kindly recommend checking items upon arrival, especially home décor pieces, to ensure everything meets your expectations.

🔁 Return & Exchange Process

We’ve designed a straightforward process to keep things stress-free:

Step 1: Contact Us
Email our support team at service@blackforestdecorus.com with your order details and reason for return or exchange.

Step 2: Approval & Instructions
Once approved, we will provide return instructions and the return address.

Step 3: Ship Your Item Back
Securely pack your item and send it back using a trackable shipping method.

Step 4: Processing
Once received, your return will be inspected and processed within 4–7 business days.

💳 Refund Timeline & Method

Once your return is approved:

  • Refunds are issued to your original payment method (Visa or MasterCard)
  • Processing time: 2–3 weeks depending on your card provider

Please note that banking institutions may require additional time to post the refund to your account.

🔄 Exchange Policy

If you need a different item—whether it’s a style adjustment or size variation—we’re happy to help.

  • Exchanges follow the same 30-day window
  • Items must meet the same return conditions
  • Replacement items are shipped once the original item is received and inspected

🚚 Return Shipping Costs

  • If the return is due to a change of mind or personal preference, return shipping costs are the customer’s responsibility
  • If the item arrives damaged or incorrect, we will cover return shipping costs and ensure a replacement or full refund is provided

We always aim to handle product issues—especially fragile décor items—with care and fairness.

🌍 Shipping & Order Processing (For Reference)

  • Order processing time: 4–7 business days
  • Standard shipping: DHL/FedEx (7–14 days) – $12.95
  • Free shipping: EMS (12–24 days)
  • Free EMS shipping available on orders over $50
  • Sales coverage: Worldwide (excluding most Asian and remote regions)

⚠️ Non-Returnable Situations

To maintain product quality and fairness, some cases are not eligible for return:

  • Items marked as final sale or clearance
  • Products returned after 30 days
  • Items not in original condition or missing packaging
  • Damage caused by improper use or handling

💛 Our Promise

Home décor is personal—it shapes the feeling of your space. If anything feels off with your order, our team is always here to help you find the right solution quickly and respectfully.

For any questions, contact us anytime at:
📧 service@blackforestdecorus.com