Shipping policy

Black Forest Decor
Website: blackforestdecorus.com
Address: 3056 Village View Drive, Glover, VT 05839
Customer Support Email: service@blackforestdecorus.com

At Black Forest Decor, we carefully package and ship every item so it arrives safely and beautifully—ready to elevate your home the moment it reaches you. Below you’ll find everything you need to know about our shipping process.

1. Order Processing Time

All orders are prepared and processed within:

4–7 business days

During this time, we carefully verify your order, prepare items, and complete quality checks before shipment.

2. Shipping Destinations

We offer worldwide shipping to most regions, excluding most Asian countries and remote or restricted areas.

If your location is serviceable, you will see available shipping options at checkout.

3. Shipping Methods & Delivery Time

🚚 Standard Shipping (DHL / FedEx)

  • Delivery time: 7–14 business days
  • Shipping fee: $12.95
  • Includes tracking number
  • Ideal for faster, secure delivery with full carrier tracking

📦 Free Shipping (EMS)

  • Delivery time: 12–24 business days
  • Free for orders over $50
  • Includes tracking number
  • Budget-friendly option with reliable international delivery

4. Shipping Fees & Free Shipping Threshold

  • Standard shipping fee: $12.95 (DHL/FedEx)
  • Free EMS shipping available for orders $50 and above
  • Shipping method is automatically shown at checkout based on your order value and destination

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with:

  • Tracking number
  • Carrier details (DHL, FedEx, or EMS)
  • Tracking link for real-time updates

You can follow your package at any time until it arrives at your door.

6. Packaging & Handling Care

Because many of our products include home décor items such as glassware, ceramics, textiles, and decorative accents, we take extra care in packaging:

  • Protective wrapping for fragile items
  • Reinforced boxes for international transit
  • Careful handling during warehouse processing

Our goal is to ensure your order arrives in perfect condition.

7. Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or local fees may apply depending on your country
  • These charges are not included in product or shipping prices
  • All customs fees are the responsibility of the customer

We recommend checking your local import regulations before placing an order.

8. Delivery Notes & Signature

  • Some orders may require a signature upon delivery depending on carrier policy
  • Please ensure your shipping address is accurate and complete
  • We are not responsible for delays caused by incorrect address information or local courier handling

9. Shipping Delays

While we work with reliable global carriers, delays may occasionally occur due to:

  • Weather conditions
  • Customs clearance
  • Peak holiday seasons
  • Carrier operational delays

We appreciate your patience in such cases and will always support tracking updates.

10. Lost or Delayed Packages

If your order has not arrived within the expected timeframe:

11. Contact Us

For any shipping-related questions:

📧 Email: service@blackforestdecorus.com
📍 Address: 3056 Village View Drive, Glover, VT 05839
🌐 Website: blackforestdecorus.com