Terms of service

Black Forest Decor
Website: blackforestdecorus.com
Address: 3056 Village View Drive, Glover, VT 05839
Customer Support Email: service@blackforestdecorus.com
Effective Language: English (US)

At Black Forest Decor, we design and curate home décor that helps you create warm, inspiring spaces. These Terms of Service (“Terms”) outline how you may use our website and purchase our products. By accessing or placing an order, you agree to these Terms.

1. Overview

These Terms apply to all visitors, users, and customers of Black Forest Decor. Our store operates as a global B2C retail platform (excluding most Asian and remote regions), offering home décor products including home accents, rugs, candles, clocks, and picture frames.

We aim to provide a smooth and transparent shopping experience while ensuring fairness and clarity in all transactions.

2. Definitions

  • “We”, “Us”, “Our” refers to Black Forest Decor
  • “Website” refers to blackforestdecorus.com
  • “You”, “Customer” refers to any user or purchaser
  • “Products” refers to all items available for sale on our website
  • “Order” refers to a confirmed purchase placed through our website

3. Account & User Information

You may be required to provide accurate personal information when placing an order.

You agree to:

  • Provide true, complete, and current information
  • Maintain the confidentiality of your account (if applicable)
  • Be responsible for all activities under your order or account

We reserve the right to refuse or cancel orders if false information is suspected.

4. Orders & Contract Formation

When you place an order:

  • You are making an offer to purchase
  • We confirm acceptance only when your order is processed and shipped
  • Order processing time is typically 4–7 business days

We may cancel or refuse orders in cases of suspected fraud, pricing errors, or stock issues.

5. Pricing & Payment

We accept:

  • Visa
  • MasterCard

All prices are listed in USD unless otherwise stated. Prices may change without notice, but confirmed orders will not be affected.

Payment is processed securely via encrypted third-party payment gateways. We do not store full credit card information.

6. Shipping & Delivery

We deliver globally, excluding certain Asian and remote regions.

Processing Time

  • Orders are processed within 4–7 business days

Shipping Options

  • Standard Shipping (DHL/FedEx): 7–14 days delivery, $12.95 fee
  • Free Shipping (EMS): 12–24 days delivery
  • Free EMS shipping applies for orders over $50

Delivery times are estimates and may vary due to customs or carrier delays.

7. Returns, Refunds & Warranty

We want you to feel confident in every purchase.

Return Policy

  • Returns accepted within 30 days of delivery
  • Items must be unused and in original packaging
  • Return processing time: 4–7 business days after receipt
  • Refunds issued within 2–3 weeks, depending on your payment provider

Return Shipping

  • Customer pays return shipping unless item is defective or incorrect
  • Damaged or incorrect items will be covered by us

Warranty & Product Quality

Because our products span multiple categories, we apply fair and category-based protection:

  • Home Décor & Accessories: 30-day quality guarantee. Report transport damage within 24 hours with photos.
  • Textiles (rugs, blankets, mats): Please check upon delivery; visible issues should be reported within 48 hours.
  • Decor Items (glass, ceramics, fragile goods): We recommend inspecting immediately upon receipt due to shipping sensitivity.
  • Electronics (if applicable, e.g., clock radios): 1-year limited warranty covering manufacturing defects only.

We distinguish clearly between manufacturing defects and damage caused by misuse, improper handling, or normal wear.

8. Intellectual Property

All content on this website—including but not limited to images, product designs, text, branding, and layout—is the exclusive property of Black Forest Decor.

You may not:

  • Copy, reproduce, or redistribute content without permission
  • Use our trademarks or branding for commercial purposes

If you submit reviews, feedback, or content, you grant us a global, royalty-free, non-exclusive license to use, display, and modify such content for marketing or operational purposes.

9. User Conduct

You agree not to:

  • Use the website for illegal or fraudulent activity
  • Attempt to disrupt or interfere with website operations
  • Submit false orders or impersonate others
  • Upload harmful code, viruses, or malicious content
  • Resell products without authorization
  • Violate any applicable laws or regulations

We reserve the right to restrict access for violations.

10. Limitation of Liability & Disclaimer

We aim to provide accurate product descriptions and reliable service, but:

  • Minor color or texture differences may occur due to screen settings
  • Delivery delays may happen due to external carriers or customs
  • We are not liable for indirect damages or losses resulting from use of our website or products

Our liability is limited to the purchase value of the order in question.

11. Privacy

Your personal information is handled according to our Privacy Policy. We are committed to protecting your data and using it only for order processing, communication, and service improvement.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page. Continued use of the website means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Vermont, United States. Any disputes arising from your use of this website or purchase of products shall be resolved under Vermont jurisdiction.

14. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: service@blackforestdecorus.com
📍 Address: 3056 Village View Drive, Glover, VT 05839
🌐 Website: blackforestdecorus.com